Refund policy

At Wearmora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of our clothing items, blouses, shirts, or suits, we are here to help you with an easy return process.

1. Return Window

You have 30 calendar days from the date your package is delivered to request a return or exchange. Return requests submitted after 30 days from delivery will not be accepted.

2. Conditions for Returns

To qualify for a valid return, the item must meet all of the following requirements:

  • The product must be unused, unworn, unwashed, and unalterable.

  • The product must be in its original packaging with all attached brand tags, labels, and accessories intact.

  • Proof of purchase (such as your Shopify order number or receipt confirmation) must be provided.

Items showing signs of wear, perfume smells, makeup stains, or missing tags will be rejected and sent back to the buyer.

3. Non-Returnable / Non-Refundable Items

The following types of products cannot be returned or refunded:

  • Gift cards

  • Final sale or clearance items explicitly marked as "Non-Returnable" at checkout

  • Intimate apparel, swimwear, or hygiene-sensitive items if protective seals have been removed

4. Return Shipping Fees & Responsibilities

Who pays for return shipping depends on the reason for the return:

  • Defective, Damaged, or Wrong Items Received:

    If you receive a damaged, defective, or incorrect product due to our error, Wearmora will pay 100% of the return shipping costs. We will email you a prepaid return shipping label.

  • Customer Change of Mind / Incorrect Size Ordered:

    If you are returning an item due to a change of mind, personal preference, or ordering the wrong size, you (the customer) are responsible for paying all return shipping costs. Original shipping charges paid at purchase are non-refundable.

  • Restocking Fees:

    We do NOT charge any hidden restocking fees ($0.00 restocking fee).

5. Step-by-Step Return Instructions

To start a return, please follow these steps:

  1. Send an email to support@wearmora.shop with your order number, photo evidence (if damaged), and the reason for return.

  2. Our customer service team will review your request within 24 to 48 hours and provide return authorization instructions.

  3. Package the item securely in its original packaging and mail it back using a trackable courier service.

  4. Send us the return tracking number via email once the package is dispatched.

6. Refund Process & Timelines

  • Inspection: Once your return package is delivered to our Los Angeles facility, our quality team will inspect the item within 2 business days.

  • Approval & Credit: Upon inspection approval, your refund will be processed immediately.

  • Processing Duration: The refund will automatically be credited back to your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, etc.) within 5 to 7 business days, depending on your issuing bank.

7. Late or Missing Refunds

If you have not received your approved refund after 7 business days:

  1. Check your bank account or payment provider balance again.

  2. Contact your credit card company or bank, as processing times vary before a credit posts officially.

  3. If you have done this and still have not received your credit, email us immediately at support@wearmora.shop.

8. Exchanges

We allow direct exchanges for size or color variations of the same item subject to stock availability. Contact support@wearmora.shop within 30 days of delivery to request an exchange.

 

Brand Name: Wearmora

Business Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, United States

Support Email: support@wearmora.shop