Refund policy
At Wearmora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
- Products returned without original tags or packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and packaging.
We'll review your request and arrange a replacement or refund if applicable.
Return Process
To start a return:
Email: support@wearmora.shop
Please include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Our support team will provide return instructions after reviewing your request.
Return Address:
Wearmora
58, 64 Market Street
Manchester, M4 1PQ
United Kingdom
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
If the return is due to:
- A damaged item
- A defective product
- An incorrect item sent by us
Wearmora will cover the return shipping costs.
For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.
Exchanges
We currently offer exchanges for items that arrive damaged, defective, or in the wrong size (subject to stock availability).
If your preferred size is unavailable, a refund will be processed instead.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Wearmora
📧 Email: support@wearmora.shop
📞 Phone: +44 20 7660 6902
📍 Address:
58, 64 Market Street
Manchester, M4 1PQ
United Kingdom